To protect your legitimate rights and interests, Van Loveren has formulated the following return and exchange policy, which applies to all products purchased through this website.

Return and Exchange Period

After receiving the product, if it meets the return and exchange conditions, you can contact customer service to apply for return or exchange within 7 natural days of receipt.

Eligible Scenarios for Return and Exchange

The product has quality problems (e.g., leakage, damage, deterioration, etc.); the received product does not match the order information (e.g., wrong delivery, missing delivery); the product is unopened, unused and does not affect secondary sales (original packaging and accessories must be retained).

Ineligible Scenarios for Return and Exchange

The product has been opened, used or damaged (not caused by quality problems); customized products; non-quality reasons such as personal taste preferences and subjective dissatisfaction; applications beyond the return and exchange period.

Return and Exchange Process

Contact customer service to explain the reason for return or exchange, and provide proof such as order number and product photos; after customer service approves, inform the return address and precautions; properly package the product and send it back (strengthen protection for fragile items); after we receive the return and pass the inspection, we will process the refund or exchange within 7 working days.

Other Instructions

For returns and exchanges due to non-quality reasons, the freight shall be borne by you; for returns and exchanges caused by quality problems, wrong delivery or missing delivery, the freight shall be borne by us. If you have any questions about returns and exchanges, you can contact the website customer service for consultation at any time.